Privacy Policy

1. Information We Collect

Information you give us. Your name, phone number, email address, home or service address, ZIP code, and the details of your request: the product or service you need, your equipment, your staircase or home layout, photos you send us, and anything else you tell us by form, phone, text, email, chat, or in person.

Health and mobility information. To recommend the right equipment, we may ask about mobility limits, disability, height and weight, or use of a wheelchair or walker. We treat this as sensitive. See Section 4.

Calls. When you call a number on our websites, we receive your phone number, the time and length of the call, and the ad or page that led to it. Calls may be recorded. We may use software, including AI tools, to transcribe and summarize calls so our team can follow up correctly.

Chat. If you use the AI assistant on our website, we receive your questions, its answers, and anything you choose to share.

Payment information. Card payments are handled by our payment processor (Stripe). We receive confirmation of the payment and your contact details. We do not receive or store your full card number.

Information collected automatically. When you visit our websites, we and our service providers collect your IP address, browser and device type, the page that referred you, the pages you view, the links you click, your approximate location (from your IP address), and the dates and times of your visits.

Advertising information. If you arrive from an ad or a tracked link, we store the ad click ID and campaign details, the first page you landed on, and the page that referred you. We keep this in a cookie for up to 90 days and send it with any form you submit, so we can see which ads lead to inquiries.

Consent records. When you submit a form, we record the consent wording you agreed to, the date and time, the page, and your IP address and browser.

2. How We Use Information

• Answer your questions, prepare quotes, and follow up on your request.
• Schedule and carry out in-home evaluations, installations, and service visits.
• Order equipment, register warranties, and support the products and plans you buy.
• Process payments and, when you ask, send paperwork to a funding program or insurer.
• Call, text, or email you about your request, your project, or your service. See Section 3.
• Send marketing messages where the law allows. You can opt out at any time.
• See how our websites are used, measure which ads and pages lead to calls and forms, and improve our websites, advertising, and service.
• Train our staff and check the quality of our service.
• Keep our websites secure and prevent spam and fraud.
• Meet legal, licensing, permit, tax, and code requirements.

3. Text Messages and Calls

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobility123 does not sell, rent, or share mobile phone numbers or text message consent with any third party. We share this information only with the companies that help us deliver our messages, such as our messaging and phone providers, and only for that purpose. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we get your number. From forms on our websites and landing pages, when you call or text us, and when you give it to one of our team members.

Your consent. Our forms show a consent statement above the submit button. By clicking that button, you agree that we may call or text you at the number you gave, including with automated technology and an artificial or prerecorded voice. Consent is not a condition of buying anything from us.

Automated assistant. Some of our calls, texts, and emails are placed or written by an automated AI assistant. You can ask for a person at any time.

What we send. Confirmation of your request, scheduling and reminders, quote and installation updates, service notices, and replies to your questions.

Frequency and cost. Message frequency varies with your request and your project. Message and data rates may apply.

Opting out. Reply STOP to any text to stop text messages. Reply HELP for help. You can also call (609) 385-9575 or email support@mobility123.com and ask us to stop texting or calling you. Opting out of texts does not stop calls or emails you have asked for.

4. Health and Mobility Information

We collect health and mobility information only to recommend and install the right equipment and, when you ask us to, to support an application to a funding program.

We do not sell this information, and we do not share it with anyone for their own marketing. We share it only with the parties listed in Section 5, and only as needed to do the work you asked for.

Please do not put medical records, insurance numbers, or card numbers in a website form or chat message.

5. Who We Share Information With

We do not sell your personal information for money, and we do not give it to other companies for their own marketing. We share it only in these cases:

Service providers. Companies that run our systems for us: website hosting (Vercel and WP Engine), form and email delivery (Resend), spam protection (Google reCAPTCHA), call tracking and recording (CallRail), phone and text messaging providers, our customer database (Salesforce), payment processing (Stripe), the website AI assistant (ElevenLabs), and AI tools that transcribe and summarize calls.

Advertising and analytics partners. See Section 6.

Manufacturers and subcontractors. Equipment manufacturers, for ordering, warranty registration, and technical support. Subcontractors who do installation, electrical, or construction work on your project.

Funding programs, at your request. When you ask us to help with the VA, Medicaid, NJ DDD, an insurer, or a similar program, we send the paperwork that program requires.

Lead partners. Some of our advertising runs on Mobility123-branded forms hosted by advertising partners. If you used one of those forms, that partner also collected your information under its own privacy policy. Once it reaches us, this policy applies.

Legal and safety. When the law, a court order, or a permit or inspection authority requires it, or to protect the rights and safety of people or property.

Sale of the business. If Mobility123 is sold or merged, your information may transfer to the new owner.

6. Cookies, Analytics, and Advertising

Cookies are small files a website saves in your browser. We use them, and similar tools, to run our websites, to see how they are used, and to measure our advertising. The tools on our websites are:

• Google Tag Manager, Google Analytics, and Google Ads. They measure visits and which ads and searches lead to calls and forms. Google may also use cookies to show you our ads on other websites.
• Meta Pixel. It measures our Facebook and Instagram advertising and sends Meta information about the pages you visit.
• ClickCease. It checks ad clicks for bots and fraud.
• Search Atlas. A search engine optimization tool that receives information about the pages you visit.
• CallRail. It may show you a tracking phone number that rings our main line, so we can see which ad or page led to a call.
• ElevenLabs. It runs the website AI assistant.
• Google reCAPTCHA. It checks forms for spam. Its use is subject to Google’s Privacy Policy and Terms of Service.
• YouTube and Google Maps. They may set their own cookies when you play a video or use a map.
• OpenAI. On stairlifts.mobility123.com, it measures our ads shown in ChatGPT.
• Stripe. When you buy or manage a maintenance plan.

Not every tool runs on every one of our websites. These companies may collect information about your activity on our websites and, in some cases, on other websites.

Ad matching. When you submit a form, or later buy from us, we may send Google a scrambled (hashed) version of your email address and phone number, so Google can match the inquiry or sale to an ad click. On stairlifts.mobility123.com we may send OpenAI a scrambled version of your email address for the same purpose. We use this only to measure and improve our advertising.

Some state laws may treat this kind of sharing through advertising cookies as a “sale” or as “targeted advertising”. Section 7 explains how to turn it off.

7. Your Choices

Cookies and advertising. Analytics and advertising cookies are on when you visit. You can block or delete cookies in your browser settings; if you do, some features may not work. You can turn off Google’s ad personalization at https://adssettings.google.com, and opt out of interest-based advertising from many companies at https://optout.aboutads.info. Your choice applies only to the browser and device you use.

Texts, calls, and email. Reply STOP to a text, use the unsubscribe link in an email, or contact us. We may still send messages about an open request or a service you have with us.

Your information. You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong.
• Delete information we do not need to keep.
• Give you a copy of your information.
• Stop contacting you.

To make a request, call (609) 385-9575 or email support@mobility123.com. We will respond within a reasonable time and as the law requires. We may need to confirm who you are first. We must keep some records to meet licensing, permit, warranty, tax, and code requirements.

8. How Long We Keep Information

We keep personal information for as long as we need it for the purposes in this policy. That includes supporting your equipment, keeping warranty, permit, and business records, meeting legal requirements, and resolving disputes. We keep consent records for at least four years.

9. Security

We use reasonable safeguards to protect your information. No website, system, or transmission is completely secure, and we cannot guarantee absolute security.

10. Children

Our websites and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Other Websites

Our websites link to manufacturers, funding programs, and other third parties. We do not control those websites and are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy. The new version takes effect when we post it here, and the effective date at the top will change.

13. Contact Us